The applications are based on the self-service concept. These welcoming, digital solutions increase efficiency and are easy to use for both employees as well as visitors. Taking over the relatively labor-intensive tasks of receiving, processing and handing in the documents leads to a considerable reduction in the workload of both desk clerks as well as back office staff. In addition, the system minimizes the waiting time, which leads to higher satisfaction among citizens. The advantages of Logis.P customer flow management and digitalization at a glance:
Customer flow guidance also optimizes the customer flows of citizens that walk in without an appointment. They select the desired product or reason for their visit at the kiosk. If an employee is required to deliver the product or to complete the request, the queue management system reserves the necessary time for this. It automatically places the visitors in the right queue, directs them to the right waiting area and issues a ticket with a sequential number.
Waiting people are called in via screens, where also the actual waiting time can o be displayed if required. This is based on the planning, actual crowding and available staff/capacity per product group. Because the citizens identity document has already been checked at the kiosk with either the ID scanner or by means of facial recognition, the desk clerk knows in advance who will appear at the appointment. This facilitates the personalized approach and welcoming of citizens. Logis.P customer flow management optimizes the flow and also facilitates additional processes such as debit/credit card payments, document printing or InDoor Wayfinding to the right department or counter. As a municipality, you can increase hispitality, offer visitors more convenience and reduce administrative tasks and decrease the number of counters. In short, a win-win situation!