Reception

It is possible to do several different types of checks when a patient or visitor checks in at the digital service point. This could involve the required data, such as name and address details, as well as healthcare and insurance details. In the case of incomplete or incorrect data, the patient or visitor will be able to adjust the data to the greatest extent possible at the check-in point or they could be referred to the registration desk. The data are automatically exchanged with the source systems to prevent updates at different locations. In case of a ‘happy flow’, which means that all data are provided, the patient or visitor receives a day ticket with a barcode or QR code. This will include all the necessary information, such as correct appointment details, location and, if necessary, also the walking routes.

If a patient cannot or is not allowed to adjust certain information details or if someone has not been entered into the system, the service desk application will refer the person to a service desk. By combining this with the Queue Management function, it is possible to call up the patient or visitor at the service desk with successive serial numbers. The service desk system will tell the service desk operator the reason why the patient or visitor is expected to check in at the service desk. The service desk application makes it possible to adapt and supplement data quickly and accurately by means of, e.g. the use of ID scanners. This makes it possible to automatically transfer and send data, such as passport photos and citizen service numbers to the source systems. That way, the patient is assisted faster, and duplicate work is avoided.

Being able to find the right route easily is extremely important for a positive visitor experience. It is also possible to provide specific route instructions via the Personal Visit Page and on the screen at the service point. The Customer Flow Management System must therefore be seamlessly aligned with the internal signposting. Linking up an indoor way-finding system also makes it possible to follow the correct route to the appointment location with a mobile phone. Dynamic Waiting Room Planning ensures that the patient or visitor is always referred to the right waiting room, even if the therapist or contact person is operating from different locations on certain days.