VISITORS JOURNEY

Follow-up

Multiple appointments and minimised waiting times

Once the appointment is over, the patient will usually go home, and it is possible to automatically collect the necessary management information. It also routinely happens that the patient or visitor has more than one appointment scheduled on any given day or is referred to other specialists or functional visits (such as blood tests and radiology). To manage those instances, the system incorporates an advanced algorithm to set the appointments in a way that reduces waiting times. By making use of the queue management solution, it is also possible to take follow-up appointments into account in the case of an open consultation system. The system applies a prioritisation process once it recognises that the patient has follow-up appointments on the same day.

Vervolg

Combination Appointments (JITRA)

The biggest challenge, in the case of multiple appointments on any given day, is to mutually synchronise multiple agendas. A change to or disruption of one of the appointments due to, for example, delays or downtimes has a major impact on subsequent appointments and the staff concerned. JITRA is a solution for the effective and optimal management of combination appointments. A smart algorithm in the system determines the optimal order of appointments on the applicable day based on the actual availability of resources, such as the therapist, space and equipment. In departments that frequently deal with combination appointments, such as cardiology/cardiovascular diseases, it is possible to treat up to 25% more patients by eliminating unnecessary waiting with JITRA. 

By setting up the entire visitor’s journey in a digital manner, you can monitor the entire process. With the correct data at hand, you can then adjust the process to improve the visitor’s experience and staff deployment.

More integrations

More information

Would you like to find out more about how our solutions work and what their functionalities can do for your organisation? Please submit your details, and one of our professionals will contact you as soon as possible.

RKZ Beverwijk opts for Agile implementation by Logis.P Universe

The Rode Kruis Ziekenhuis Beverwijk (RKZ) has put the new Logis.P Universe platform in commission. Improved digital information points, in combination with future-proof software contribute towards further easing the pressure on healthcare logistics and administrative tasks. The Rode Kruis Ziekenhuis receives approximately 180,000 polyclinic visits a year.

To case

RKZ Beverwijk opts for Agile implementation by Logis.P Universe

The Rode Kruis Ziekenhuis Beverwijk (RKZ) has put the new Logis.P Universe platform in commission. Improved digital information points, in combination with future-proof software contribute towards further easing the pressure on healthcare logistics and administrative tasks. The Rode Kruis Ziekenhuis receives approximately 180,000 polyclinic visits a year.

To case