VISITORS JOURNEY
Follow-up
Multiple appointments and minimised waiting times
Once the appointment is over, the patient will usually go home, and it is possible to automatically collect the necessary management information. It also routinely happens that the patient or visitor has more than one appointment scheduled on any given day or is referred to other specialists or functional visits (such as blood tests and radiology). To manage those instances, the system incorporates an advanced algorithm to set the appointments in a way that reduces waiting times. By making use of the queue management solution, it is also possible to take follow-up appointments into account in the case of an open consultation system. The system applies a prioritisation process once it recognises that the patient has follow-up appointments on the same day.
Combination Appointments (JITRA)
The biggest challenge, in the case of multiple appointments on any given day, is to mutually synchronise multiple agendas. A change to or disruption of one of the appointments due to, for example, delays or downtimes has a major impact on subsequent appointments and the staff concerned. JITRA is a solution for the effective and optimal management of combination appointments. A smart algorithm in the system determines the optimal order of appointments on the applicable day based on the actual availability of resources, such as the therapist, space and equipment. In departments that frequently deal with combination appointments, such as cardiology/cardiovascular diseases, it is possible to treat up to 25% more patients by eliminating unnecessary waiting with JITRA.
By setting up the entire patient journey in a digital manner, you can monitor the entire process. With the correct data at hand, you can then adjust the process to improve patient experience and staff deployment.
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More information
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Optimal patient journey at Saxenburgh Medical Centre
De opening van een nieuw ziekenhuis in Hardenberg was de aanleiding om de planning en het ontvangstproces grondig te herzien. De nieuwe methode is vooral privacy-vriendelijker. De grondslag voor Saxenburgh werd in het begin van de twintigste eeuw gelegd dankzij een nalatenschap. Zo konden ziekenhuizen worden gebouwd in Hardenberg en Coevorden. Beide ziekenhuizen fuseerden in 1980 en gingen
Optimal patient journey at Saxenburgh Medical Centre
De opening van een nieuw ziekenhuis in Hardenberg was de aanleiding om de planning en het ontvangstproces grondig te herzien. De nieuwe methode is vooral privacy-vriendelijker. De grondslag voor Saxenburgh werd in het begin van de twintigste eeuw gelegd dankzij een nalatenschap. Zo konden ziekenhuizen worden gebouwd in Hardenberg en Coevorden. Beide ziekenhuizen fuseerden in 1980 en gingen
