VISITORS JOURNEY
Waiting
Good information provision to relieve waiting stress
Once the patient or visitor has arrived at the waiting room,they can also do a decentralised check-in at a check-in point or tablet. The patient or visitor will then receive a confirmation to establish whether they are at the correct location, and the therapist or contact person will be notified about their arrival. This means that it is not possible to entirely prevent a patient or visitor from being confronted with the need to wait during the visitor’s journey. Impatience or anxiety in the waiting room can be relieved by providing information about waiting times. This hospitable solution is applied in waiting rooms in the form of narrow-casting screens that automatically display relevant information. The therapist is free to decide whether to personally fetch the next patient from the waiting room or to call them in via the narrow-casting screens.
Decentralised Check-in
The Logis.P Universe platform supports various scenarios for the optimal design of the check-in process. For example, it is possible to automatically check in for one or more appointments upon arrival at central reception; however, in most instances the preferred option is decentralised registration at the polyclinic. This entails that the QR or barcode must be scanned in from the app, the Personal Visit Page or the day ticket at the digital check-in point or tablet at the waiting room. An automatic check is then conducted to determine whether the patient or visitor has arrived at the correct location. This helps to significantly reduce the workload of the service desk staff. If the patient or visitor arrives too early, they could be asked to wait in another location. This therefore also makes it possible to manage the number of people in the waiting room. If the patient or visitor is late, they will be referred to the service desk.
By setting up the entire patient journey in a digital manner, you can monitor the entire process. With the correct data at hand, you can then adjust the process to improve patient experience and staff deployment.
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Optimal patient journey at Saxenburgh Medical Centre
De opening van een nieuw ziekenhuis in Hardenberg was de aanleiding om de planning en het ontvangstproces grondig te herzien. De nieuwe methode is vooral privacy-vriendelijker. De grondslag voor Saxenburgh werd in het begin van de twintigste eeuw gelegd dankzij een nalatenschap. Zo konden ziekenhuizen worden gebouwd in Hardenberg en Coevorden. Beide ziekenhuizen fuseerden in 1980 en gingen
Optimal patient journey at Saxenburgh Medical Centre
De opening van een nieuw ziekenhuis in Hardenberg was de aanleiding om de planning en het ontvangstproces grondig te herzien. De nieuwe methode is vooral privacy-vriendelijker. De grondslag voor Saxenburgh werd in het begin van de twintigste eeuw gelegd dankzij een nalatenschap. Zo konden ziekenhuizen worden gebouwd in Hardenberg en Coevorden. Beide ziekenhuizen fuseerden in 1980 en gingen
