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VISITORS JOURNEY

Appointment

Smart integrations and optimal preparation

The visitors journey begins with making the appointment. This can be done in many ways and through different systems. To improve the visitor experience, it is important that the patient or visitor already knows in advance where to go and what preparation, if any, is required. The integration with source systems and use of Smart Visit, among others, in combination with appointment reminders via SMS, whatsapp or e-mail ensure a well-informed visitor and reduce the number of no-shows.

Integration of Systems, Apps and Portals

Appointments can be made in many different ways; by telephone, by an operator in the organisation or by the patient or visitor themselves by means of a (patient) portal or app. Logis.P solutions are seamlessly integrated with all current source systems and platforms. This means that the same appointment data are used throughout the entire visitor’s journey Logis.P ensures that those data are kept up to date and remain directly accessible in a simple and automated manner throughout the process. In addition, Logis.P also utilises API’s to seamlessly integrate with other systems that are used to guide the patient or visitor as effectively as possible throughout the visitor’s journey. This includes third-party apps, in-house navigation and questionnaires.

Smart Visit

Efficient and easy check-in with your smartphone, without having to download an app. It's possible with Smart Visit. Prior to the appointment, specific checks are carried out to see whether (patient) data are still up to date. If not, the patient is referred in advance to the patient portal, selfservice kiosk or service counter, where the missing data can be completed.
Are all details in order? Then Smart Visit will display - in addition to the specific appointment information for that day - the QR code that the patient can use to go directly to the outpatient clinic or Self measurement kiosk can check-in. During the hospital visit, Smart Visit can also display information about waiting times or indoor navigation in the hospital. See practical examples of digital registration with Smart Visit at e.g: Bernhoven, Jeroen Bosch Ziekenhuis and Meander Medisch Centrum.

Appointment Reminders

This functionality offers an advanced solution for sending directed appointment reminders. Smooth-running appointment planning is enormously valuable. Patient ‘no-shows’ are very costly (the contact person or therapist/carer is waiting for nothing) and always demand extra handling (making contact, new appointments, etc.). Logis.P automatically sends reminders and other notifications by means of applications, such as email, SMS and WhatsApp, to prevent no-shows. It is also possible to send messages to remind patients and visitors to make periodical check-up or follow-up appointments.

Smart Appointment

Smart Appointment regulates open consultations and converts them to service by appointment through a series of simple procedures. In the case of, for example, a blood test or handing in material, the patient or visitor can simply use the platform to select an available time slot at a location in their own neighbourhood, after which they will automatically receive an appointment confirmation. This helps to prevent crowded waiting rooms and supports the management of the number of people in each location. The patient or visitor can obtain access to Smart Appointment via the organisation’s own website. The platform is easy to manage centrally and to link to the ZIS / ERP or CRM system, but this is not a necessary requirement.

By setting up the entire patient journey in a digital manner, you can monitor the entire process. With the correct data at hand, you can then adjust the process to improve patient experience and staff deployment.

More integrations

More information

Would you like to find out more about how our solutions work and what their functionalities can do for your organisation? Please submit your details, and one of our professionals will contact you as soon as possible.

Optimal patient journey at Saxenburgh Medical Centre

De opening van een nieuw ziekenhuis in Hardenberg was de aanleiding om de planning en het ontvangstproces grondig te herzien. De nieuwe methode is vooral privacy-vriendelijker. De grondslag voor Saxenburgh werd in het begin van de twintigste eeuw gelegd dankzij een nalatenschap. Zo konden ziekenhuizen worden gebouwd in Hardenberg en Coevorden. Beide ziekenhuizen fuseerden in 1980 en gingen

To case

Optimal patient journey at Saxenburgh Medical Centre

De opening van een nieuw ziekenhuis in Hardenberg was de aanleiding om de planning en het ontvangstproces grondig te herzien. De nieuwe methode is vooral privacy-vriendelijker. De grondslag voor Saxenburgh werd in het begin van de twintigste eeuw gelegd dankzij een nalatenschap. Zo konden ziekenhuizen worden gebouwd in Hardenberg en Coevorden. Beide ziekenhuizen fuseerden in 1980 en gingen

To case